Privacy policy

Last updated: October 1, 2025

Camilla Holm operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience ("the Services"). Camilla Holm is powered by Shopify, which enables us to deliver the Services to you. This privacy policy describes how we collect, use and disclose your personal data when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our terms of service and this privacy policy, this privacy policy shall apply with respect to the collection, processing and disclosure of your personal data.

Please read this privacy policy carefully. By using and accessing the Services, you acknowledge that you have read this privacy policy and understand the collection, use and disclosure of your information as described in this privacy policy.

The personal data we collect or process

When we use the term "personal data", we refer to information that identifies or can reasonably be linked to you or another person. Personal data does not include information that has been collected anonymously or that has been anonymised so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including information derived from such personal data:

  • Contact information, including your name as well as address, billing address, delivery address, phone number and email address.
  • Financial information, including credit card, debit card and bank account numbers, payment card details, bank account details, transaction information, payment method, payment confirmation and other payment information.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including the items you view, add to your shopping cart, add to your wishlist, or purchase, return, exchange or cancel, and your previous transactions.
  • Communications with us, including the information you include in your communications with us, such as when you submit a customer support enquiry.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you interact with or navigate the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal data.
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers, including when we use them to enable certain technologies and when they collect or process your personal data on our behalf.
  • From our partners or other third parties.

How we use your personal data

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

  • Providing, tailoring and improving the Services — We use your personal data to deliver the Services to you, including to fulfil our contract with you, to process your payments, to prepare your orders, to remember your preferences and items you are interested in, to send you notifications related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to handle shipments, to enable any returns and exchanges, to allow you to write reviews and to create a personalised shopping experience for you, such as recommending products related to your purchases. This may include using your personal data to better tailor and improve the Services.
  • Marketing and advertising — We use your personal data for marketing and promotional purposes, such as sending marketing, advertisements and promotional communications by email, text message or post, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart and other activity on the Services.
  • Security and fraud prevention — We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action against possible fraudulent, unlawful, unsafe or malicious activity, protect public safety and secure our services. If you choose to use the Services and create an account, you are responsible for protecting your account information. We strongly recommend that you do not share your username, password or other access credentials with others.
  • Communicating with you — We use your personal data to provide you with customer support, to respond to you, to deliver effective services to you and to maintain our business relationship with you.
  • Legal reasons — We use your personal data to comply with applicable law or respond to valid legal process, including requests from law enforcement or government authorities, to investigate or participate in preparation for civil proceedings, potential or actual litigation or other adversarial proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this privacy policy. Such circumstances may include:

  • With Shopify, vendors and other third parties that perform services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, order fulfilment and shipping).
  • With business and marketing partners to deliver marketing services and advertisements to you. For example, we use Shopify to support personalised advertisements on third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share information about you to show you targeted advertisements and marketing based on your online activity across different merchants and websites.
  • When you ask, request or otherwise consent to us disclosing certain information to third parties, for example to send you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Analytics and behavioural measurement (Microsoft Clarity)

We use Microsoft Clarity to understand how visitors use our website. Clarity collects information about your usage – including session recordings (a reconstruction of mouse clicks, movements, scrolling and navigation), heatmaps, and information about your device, browser and approximate location (derived from your IP address). This information is processed by Microsoft as our data processor and is used for statistics, troubleshooting and improving the website. We only activate Clarity if you consent to statistics/analytics cookies in our cookie banner, and you can withdraw your consent at any time. Read more at Microsoft: Microsoft Privacy Statement.

The relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to deliver and improve the Services for you. Information you submit to the Services is transferred to and shared with Shopify as well as third parties that may be located in countries other than where you live, in order to deliver and improve the Services for you. To protect, develop and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, together with other merchants and with Shopify. To deliver these enhanced features, Shopify may make use of personal data collected about your interactions with our store, together with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including for responding to your requests to exercise your rights in connection with the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you may have, you can visit Shopify's Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal data here: Link to Shopify's privacy portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on those websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to their use by us or by a third party. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal data about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request that it be deleted. As of the effective date of this privacy policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal data about individuals under the age of 16.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". Furthermore, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the information to maintain your account, provide services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below with respect to your personal data. However, these rights are not absolute, they only apply in certain circumstances, and in certain cases we may decline your request to the extent permitted by law.

  • Right to access/know — You may have the right to request access to the personal data we hold about you.
  • Right to deletion — You may have the right to request that we delete the personal data we hold about you.
  • Right to correction — You may have the right to request that we correct inaccurate personal data we hold about you.
  • Right to portability — You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
  • Managing communication preferences — We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option found in our emails to you. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

If you live in the United Kingdom or the European Economic Area (EEA), and subject to exceptions and limitations under local law, you may exercise the following rights in addition to those described above:

  • Objection to processing and restriction of processing — You may have the right to ask us to stop or limit our processing of personal data for certain purposes.
  • Withdrawal of consent — Where we rely on consent to process your personal data, you have the right to withdraw that consent. Withdrawal of your consent will not affect the lawfulness of any processing based on your consent prior to its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details below. To learn more about how Shopify uses your personal data and what rights you may have, including rights related to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorised agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you wish to complain about how we handle your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by lodging your complaint with your local data protection authority. For the EEA, you can find a list of the supervisory authorities responsible for data protection here.

International transfers

Please note that we may transfer, store and process your personal data outside the country in which you live.

If we transfer your personal data outside the European Economic Area (EEA) or the United Kingdom, we will use recognised transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data transfer is to a country that has been assessed as providing an adequate level of protection.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised privacy policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this privacy policy, or if you would like to exercise any of the rights available to you, please call or email us at contact@camillaholm.com. Under applicable data protection laws, we are the data controller for your personal data.